Businesses can save up to 80% on their phone bills by switching to Business VoIP. VoIP stands for "Voice over Internet Protocol", which is a technology that allows you to make phone calls using your Broadband Internet connection instead of your regular phone service. It is often referred to as Broadband phone or Internet phone service. You still simply pick up your regular phone, dial a number and talk.
A busy CPA office relies on the telephone and the advanced features made available with business VoIP to thrive. A CPA firm, besides offering quality services on a timely basis, thrives on the maintenance of customer service, and this means being available to clients when they call. As a result, advanced telephony features are critically important.
How does Business VoIP benefit a CPA business?
For larger CPA firms, the auto attendant feature available in many business VoIP services will prove invaluable. Like businesses in all segments, CPA firms too must keep costs down, and the auto attendant allows for easy routing of calls, delivery of good customer service, and minimizing personnel required to operate the phones.
The auto attendant feature creates a professional atmosphere and allows callers to be directed to precisely the right destination. There are several different types of auto attendant, including the push-button format which is familiar to most as the "press one to be connected to . . ." scenario. A voice-enabled auto attendant may offer more convenience, which incorporates voice recognition to direct calls.
In all auto attendant functions, it is desirable to have an "opt out" button to allow the caller to press "zero" to be connected to a live operator. This is a common complaint, and the CPA firm will better serve their customers by allowing those who experience frustration or difficulty with auto attendants to be immediately connected to a live operator without having to go through all the options.
The auto attendant will also allow smaller CPA offices with only one or two staff to better handle the call flow, and to create the appearance of a larger organization. Another consideration is that many CPA firms are moving towards becoming "virtual organizations" with staff and principals working from home offices and remote locations, rather than a central location. Business VoIP services will allow an auto attendant to still exist, even if there is no physical headquarters, and to direct calls to each remote location as if each were an extension within a single office.
Another important feature for CPA offices is the auto alert feature, which is available on some business VoIP services. This is especially valuable for smaller offices, or busy CPAs who may be servicing a large number of clients. The priority alert feature works with the auto attendant, allowing calls to be routed and then to ring with a specific ring pattern to denote that a certain client is calling. The auto alert feature can also be configured to ring differently for internal calls than from external ones. In addition to setting the alert parameter based on the calling number, parameters may also incorporate time of day or day of week, and multiple parameters can be combined when setting the alert priorities.
A busy CPA office relies on the telephone and the advanced features made available with business VoIP to thrive. A CPA firm, besides offering quality services on a timely basis, thrives on the maintenance of customer service, and this means being available to clients when they call. As a result, advanced telephony features are critically important.
How does Business VoIP benefit a CPA business?
For larger CPA firms, the auto attendant feature available in many business VoIP services will prove invaluable. Like businesses in all segments, CPA firms too must keep costs down, and the auto attendant allows for easy routing of calls, delivery of good customer service, and minimizing personnel required to operate the phones.
The auto attendant feature creates a professional atmosphere and allows callers to be directed to precisely the right destination. There are several different types of auto attendant, including the push-button format which is familiar to most as the "press one to be connected to . . ." scenario. A voice-enabled auto attendant may offer more convenience, which incorporates voice recognition to direct calls.
In all auto attendant functions, it is desirable to have an "opt out" button to allow the caller to press "zero" to be connected to a live operator. This is a common complaint, and the CPA firm will better serve their customers by allowing those who experience frustration or difficulty with auto attendants to be immediately connected to a live operator without having to go through all the options.
The auto attendant will also allow smaller CPA offices with only one or two staff to better handle the call flow, and to create the appearance of a larger organization. Another consideration is that many CPA firms are moving towards becoming "virtual organizations" with staff and principals working from home offices and remote locations, rather than a central location. Business VoIP services will allow an auto attendant to still exist, even if there is no physical headquarters, and to direct calls to each remote location as if each were an extension within a single office.
Another important feature for CPA offices is the auto alert feature, which is available on some business VoIP services. This is especially valuable for smaller offices, or busy CPAs who may be servicing a large number of clients. The priority alert feature works with the auto attendant, allowing calls to be routed and then to ring with a specific ring pattern to denote that a certain client is calling. The auto alert feature can also be configured to ring differently for internal calls than from external ones. In addition to setting the alert parameter based on the calling number, parameters may also incorporate time of day or day of week, and multiple parameters can be combined when setting the alert priorities.
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